Frequently Asked Questions

If you have discontinued the program, there might be residual charges for services rendered before your discontinuation, outstanding balances (copays not yet billed), or fees for unreturned equipment. Please contact us to clarify any charges after you've left the program.

The cost for subsequent rounds of the program can vary based on your insurance coverage, whether you've exhausted lifetime session limits, and the specific phase of the program (P2 vs. P3). Please contact our team for an insurance verification check and a detailed cost estimate for your desired program phase.

Generally, we cannot bill for our pulmonary rehabilitation services on the same day that you receive Home Health (HH) services. While you do not necessarily have to discontinue HH, sessions with us cannot be on the same day while your HH services are active.

If your card was charged and you don't recall authorizing it, it's important to clarify the situation immediately.

Possible reasons include:
‍Pre-authorized Payments: You might have provided authorization for recurring payments or for us to charge the card on file for copays or other agreed-upon expenses during enrollment.
‍Outstanding Balance: The charge could be for a past-due balance or a previously agreed-upon payment plan.
‍Missed Session Fees: As mentioned above, missed sessions often incur a fee that is charged to the card on file.

Please contact our billing department immediately with the date and amount of the charge so we can investigate and provide a clear explanation.

For each visit, a copay is a fixed dollar amount for covered health care services, usually at the time you use the service. This is what insurance plans require all providers to charge, and the amount depends on the type of plan you have.

Deductible: Think of your deductible like the amount you have to pay out of your own wallet before your insurance starts helping you. It's like a threshold you have to reach first.For example, if your deductible is $1,000, you'll pay the first $1,000 of your medical bills yourself. After you've paid that $1,000, then your insurance will start paying its share of your medical costs.

‍Out-of-Pocket Maximum: This is the most money you'll ever have to pay for medical care in one year - it's your safety net. Once you reach this amount, your insurance pays 100% of everything else for the rest of the year.How

They Work Together: Your deductible counts toward your out-of-pocket maximum. So if you have a $1,000 deductible and a $3,000 out-of-pocket maximum, after you pay your $1,000 deductible, you might pay copays and coinsurance until you reach that total $3,000 limit. Then insurance pays everything.

While you are in network, depending on what type of plan you have, your deductible, and your out of pocket maximum, insurance covers a portion of your rehabilitation services. Sometimes, your insurance company will send you an explanation of benefits. This is NOT a bill. Please call us if you have questions about this.

We strive to provide you with the most accurate copay information possible. However, the initial quote is an estimate, and the final amount is determined by your insurance provider once they process the claims.

While Carda calls your insurance company on behalf of you to find out copay estimates, the best way to get your copay estimate is by calling your insurance company. We want to note that these are estimates, regardless of who makes the call.

Depending on the type of insurance, your financial responsibility may change depending on copay, deductible, and out of pocket maximum changes.

You can contact our billing department directly to update your credit card information on file

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Invoices are sent out on the 1st of each month. If you don't see it, please remember to check your email's spam or junk folders, as it occasionally gets filtered there.

We understand that healthcare costs can be a concern. We offer various options to help manage your balance:

‍Payment Plans: We can work with you to set up a personalized payment plan to spread out your payments over a period of time.
‍Financial Assistance (FA): If you are experiencing financial hardship, you may be eligible for our Financial Assistance program, which could help lower your copay or overall cost. Please fill out the FA form, and our team will review your eligibility.
‍Updating Payment Information: If your credit card on file has expired or was declined, please contact us to update your payment method.

We would never charge your card without authorization - all of your bills will come with confirmation. When you enrolled….. Please reach out to us regarding any charges that you do not recognize.

Please be aware that our policy includes charges for no-shows (NCNS) or late cancellations if notice is not given at least 24 hours prior to the scheduled session.
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If you believe there was a miscommunication or if extenuating circumstances prevented you from providing timely notice, please contact us to discuss your specific situation

Assuming your equipment is in good condition and you have completed your rehabilitation, our team usually processes your returns within 1 week. However, there can be a delay as we need to ensure safety and sanitation first. Please reach out to us if you think you need a refund on your equipment deposit and have not received one yet.